Massage Therapy, Acupuncture, Skincare & Covid-19

We are currently closed for treatments. We are selling Victory Boxes online and can answer questions by email.

There is currently no one in the office to man the phones. We will update this page when that changes.

Victory Boxes of grocery pantry staples for sale 

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What's next?

 

May 27th 2020 Update:

One benefit on delaying re-opening is continued learning about COVID-19 and the options available to keep our staff and community safe. As I watch other businesses make decisions, I am informed on their grace and calm as each step is carefully considered. For this, I am incredibly thankful.

For the next 7 weeks we will obtain N95 Masks and other PPE, UV-C wands and cabinets and additional HEPA filters for each treatment room. We will institute new protocols, train all of our staff and implement safety measures that will exceed state and federal regulations with the hope that on July 13th we will open by slowly allowing staff to volunteer to return to work.

I’d like to provide in-depth detail about our reopening. I hope this transparency equips you with the necessary information to make the decision of when returning to Water House Wellness feels right for you and also gives you the opportunity to provide constructive feedback - which as a business owner has been invaluable to me over the years.

First, I’d like to highlight some critical aspects of our employee requirements:

  • At this time, we are recalling employees on a volunteer basis. It is not mandatory that our therapists return to work.
  • We are working on having an updated paid-time-off policy to include an expanded sick leave benefit in addition to the 2 weeks time off that staff receive at this time. This benefit is for all employees to use if a doctor has recommended that they self-isolate due to coming into close contact with a person who is lab-confirmed to have COVID-19.
  • We are working on our staff having access to free COVID-19 evaluation and testing.
  • All employees are required to certify they have not been in close contact with anyone who is/was COVID-19 positive to their knowledge- before returning to work and before each shift.
  • All employees are required to have their temperature checked with a non-touch thermometer when they arrive to work. Any employee with a temperature of 99.6ºF or higher will be sent home.
  • Employees will continue to follow strict sanitation policies before, during, and after each treatment and/or client interaction.

Our reopening begins on July 1 with video and phone call client intakes.

We will open for treatments on July 13th: acupuncture, massage, and Amma and sound baths.

We are waiting on scheduling Skin Care at this time until more safety measures are in place.

Until July 1st, there will be no staff available to answer incoming phone calls. Please send us an email and we will return your call as soon as we can.

Upon arrival at Water House, there will be additional safety and sanitation measures noted throughout the space.

We will exceed COVID-19 regulations provided to us by Licensing and Regulation authorities and ask that the following precautions, listed below, be met by our clients. If they are not, we will kindly reschedule your appointment to a later date.

  • We will ask all clients to wait outside until we have given them a text O.K. to enter the space. We will have visual social distancing markers in the office to ensure physical space is kept between individuals.
  • Clients will be asked to complete an online, phone or video intake before arriving for their appointment.
  • We will screen every person that enters the space for: Cough, Shortness of breath, Chills/shaking, Muscle pain/headache, Sore throat, Loss of taste or smell, Feeling feverish, rash, and any known contact with a person confirmed positive for COVID-19
  • We will ask that all clients and therapists do what they can to voluntarily cooperate with MA contact tracing- given what is available and accessible and a contact tracing app if available that protects the users privacy.
  • When arriving, we will ask that you wait outside and 10 feet or more from other people until we send you a text notification that it is OK to enter. Your practitioner will be waiting for you and will escort you to wash your hands and then to a treatment room.
  • Clients are required to wear masks upon arrival and throughout the duration of their reservation. There will be minor exceptions, which include facials, facial waxing, and changing from a personal mask to a disposable one.
  • Only the client receiving the service is permitted to enter. Additional friends and family including children, will not be permitted. We apologize for the inconvenience.
  • Social distancing will be enforced — with the exception of the therapist that a client is scheduled with.
  • All clients will be asked to arrive 15 minutes prior to their reservation to allow time for an extended check-in. Check-in will include taking the client’s temperature with a non-touch thermometer. If the temperature is above 99.6ºF, we will ask the client to reschedule.
  • We will ask that both client and therapist leave your shoes outside of the treatment room. If a therapists works in shoes, we will ask them to bring a different pair that can be bagged and used only during treatments.
  • We will make every effort to make payments touchless by giving all clients the option to prepay or use a membership credit. If a client arrives to an appointment without pre-paying, they will give their treatment provider the form of payment before the treatment so that the card can be run during the treatment and sanitized before being returned.
  • Clients should bring minimal personal items to their reservation.
  • We encourage clients to bring their own water bottles but will provide water upon request in single-use cups.

Temporary Business Changes:

  • A temporary sanitation surcharge will be added to each ticket if it is necessary to Water House at that time. This will be a minimal charge of $2- $8 to cover the cost of the masks, the temporary face cradle covers, the new equipment and the lengthy time in between appointments that is now cleaning time for your therapist and new cleaning staff. We are working on everything we can to have this not be necessary- by selling Victory Boxes and hoping the cost is part of the PPP loan forgiveness in the HEROES Bill that is on it's way to the Senate.
  • Each treatment room will have many decor items removed that will be difficult to sanitize.
  • We will remove blankets and double up on sheets. This is a temporary change.
  • Face cradle covers will be one time use covers. This is a temporary change.
  • All retail will be pick-up or delivery only for now, and can be pre-ordered online.
  • Temporarily, we will only be offering treatments with reduced capacity and staggered appointments to allow for optimal social distancing. We hope that you have contact only with your therapist.
  • The re-opening is voluntary for our employees. All services will be offered in a reduced capacity, in staggered appointment times, and with necessary modifications.
  • We will open up additional shifts and invite more of our employees to return to work as we see that with limited employees we are able to maintain social distancing and safety. Each returning staff member must be trained and able to safely navigate the protocols before we will add additional staff members. This will be contingent upon feedback from employees and clients, our own and expert risk assessment of the spread and danger of the virus, and further monitoring of the COVID-19 cases here in MA. We will provide more detail as we know more.

If you would like to join the waitlist- you can do by sending us a quick email to waterhousewellnessfrontdesk@gmail.com.We look forward to seeing you soon.

With Hope &. Love,
Kelly

 

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May 19th 2020

Dear Clients, 

We plan to re-open- but the date is still unclear. 

Even though Massachusetts has set out a plan that would allow Water House to reopen in three weeks if all goes well, I feel this is still unsafe for our staff and our clients. 

At this time, we plan to reopen Water House 21 days after Phase 3 in Massachusetts if all of the criteria are met below which is July 13th at the earliest. 

Thank you for being there for Water House. Please consider supporting us by maintaining your membership or purchasing a Victory Box or other wellness supplies. We hope you and your loved ones are safe and healthy. 

Please read on for more information about our plans to reopen. 

Warmly, 

Kelly and All the staff at Water House Wellness

May 19th 2020

 

...

 

Unfortunately, even with the most rigorous sanitation protocols, enhanced client screening, and social distancing precautions, there is still risk of COVID-19 transmission involved, especially for the close contact that would occur between massage, acupuncture and skincare professionals and our patients and clients. 

 

For this reason, we are choosing our restart date carefully.

 

Before we re-open, we need the following to happen in Massachusetts:

  • We are waiting for infections to decline, for contact tracing to take hold and be effective in Massachusetts and surrounding states and for isolation to be adequate in controlling the spread of COVID-19.

 

We need to better understand COVID-19:

  • We need a better understanding of COVID-19 transmission, the long term health effects and if there is the ability to have immunity after exposure. While we know that transmission mostly occurs with contact with respiratory droplets, it’s unknown when a person becomes contagious and for how long. It is also not known if COVID-19 infection means immunity going forward. 
  • It is unclear what the contraindications are for patients that have had COVID-19 considering new information about clotting risks and stroke, and how to massage patients that may not know they have COVID-19 considering this risk. Massage is contraindicated for blood clots because “it may dislodge the clot which could send it through the circulation where it could lodge in the lungs causing a pulmonary embolism-a life threatening condition”. 
  • We can not effectively screen for COVID by taking temperatures because in asymptomatic people, absence of fever doesn’t indicate absence of infection. We will do  our best to pre-screen for symptoms- but all clients entering a building with other people are at risk of infection at this time.

 

We need the following to happen in the building at Water House Wellness:

  • We need a clear understanding of treatment room/building ventilation, and what that means for virus transmission.
  • We need to create plexiglass barriers for desk and management staff that will be interacting with therapists. 
  • We need to hire full time cleaning staff to clean and sanitize each treatment room after use, common spaces and bathrooms as often as possible and at the end of each day. We need procedures and guidelines for each of the things.
  • We need to adjust the schedule to allow for high risk clients to come into the office first thing in the morning & a system to have clients book this time without violating their privacy.
  • We will be electing a staff break room to allow for staff to have staggered meal breaks and to have a space to store street clothes and personal items.
  • We are changing current procedures to ask all staff to change into work clothes (scrubs or something they can work in) during their shift and have that clothing removed at the end of the shift. This is because we must assume clothing could be contaminated from a commute to work and also from working inside the space. 
  • We are removing all materials that are porous and cannot be sanitized.
  • We are creating an online retail site to purchase wellness supplies and pantry supplies which will be available for pickup or delivery.
  • We are updating our schedule to allow for cleaning, a staggered arrival of clients and completely contactless payment. 
  • We will need clear communication and training for all staff who will be walking each client through a new process when they return. All training will need to be done online.
  • We are adding new hand sanitization stations, masks, gloves and (optional scrubs) for staff, new laundry procedures and new linens as well as UV-C and HEPA equipment.
  • We will have the ability for clients to purchase their own cupping kit or massage oil to bring to each treatment. 

 

We need clarification legally & ethically:

  • It is not possible (or potentially ethical) at this point for us to ask our staff or our clients to self attest to being COVID-19 free before entering the office. We need clarification from legal and ethical stand points on how to gather information about risk & guidance on when it is safe for employees to work with clients.
  • It would be helpful to have all staff tested for antibodies. It is unclear if this is legal or ethical and what those procedures would be to follow through.  It is also unclear if antibodies are proof that a person has immunity.
  • It would be helpful to have all staff and clients opt-in to privacy supported, Voluntary Contact Tracing through an app if one becomes available that would alert you in the event someone tested positive for COVID-19 without violating that person’s privacy.

 

We need PPE:

  • We must be able to provide our staff with optimal PPE and disinfecting products and at the moment they are expensive and in short supply. We must also be able to provide our clients with masks if they are unable to provide one for themselves. While we are able to secure a small amount of these products at this time, it is not ethical for Water House to gather the amount needed to be in full operation while there are still hospitals and clinics that need PPE more than we do.
  • We are securing UV-C sanitation equipment which can disinfect PPE and other supplies, but will not arrive until late June. 

 

Please check in with this page about the Water House phases of re-opening. Yes! We will get our own phases.

 

 

 

 

 

 

Support Fair Trade Massage as a  Water House Wellness member to receive a discount on massage every month. 

Membership is not required to receive work at Water House Wellness- it's our loyalty program. There is no sign up fee.

water house wellness 742 Massachusetts Ave Suite 3 Arlington MA 02476

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