Policies & Practices

  • Update March 6th 2025

    Update: Water House Wellness Cancellation Policy

    Why We Have This Policy

    At Water House Wellness, we value both our clients and the skilled practitioners who provide your care. Our therapists are compensated based on scheduled appointments, and last-minute cancellations or no-shows directly impact their livelihood. To ensure fairness to both our team and clients, we have a 48-hour cancellation policy that applies to all appointments.

    The Policy

    • Appointments canceled, rescheduled, altered, or missed with less than 48 hours’ notice will be charged the full fee of the scheduled service. This applies to all reasons, including illness, emergencies, weather, and unexpected conflicts.

    • If you no-show (fail to cancel and do not attend your appointment), you will be charged the full amount.

    • Same-day bookings fall within the 48-hour period and are subject to this policy.

    • Arriving 20 minutes late or more is considered a no-show. If your therapist agrees to see you for the remainder of the time, your session will end at the scheduled time without a refund for missed time.

    • Water House Wellness is not responsible for notifying clients of their appointments beyond our automated reminder system, which may be subject to change at any time.

    Options to Avoid Cancellation Fees

    We understand that unexpected situations arise. To offer flexibility, we provide two options:

    1. Find a replacement – A friend or family member can attend your appointment in your place.

    2. Join our Step In program – If someone from our waitlist can take your appointment, your cancellation fee will be waived. You’ll also have the opportunity to step in when another client cancels last-minute.

    What Constitutes Notice?

    • Clients must contact us by email (waterhousewellnessfrontdesk@gmail.com) or phone (337) 707-0476 to change or cancel an appointment.

    • Do not use the chatbot to send cancellation requests, as these may not be seen by a staff member.

    • Clearly state your intention to cancel or reschedule.

    • If you do not receive a confirmation of cancellation, assume your appointment is still scheduled and subject to our cancellation policy.

    Illness, Emergencies & Extreme Weather

    • Illness: If you are feeling unwell, we encourage you to cancel as soon as possible to give us the best chance of filling your appointment through our Step In program. However, our 48-hour cancellation policy still applies if the appointment is not filled.

    • Emergencies: We understand that emergencies happen. We ask that you contact us as soon as possible to reschedule. We will attempt to fill the spot and may waive the fee if the spot is filled.

    • Weather: For dangerous weather conditions, we ask clients to assess their travel situation with ample notice. We do not waive fees for last-minute cancellations due to weather unless conditions are officially deemed unsafe.

    Reminders & Payment Responsibility

    • Water House Wellness sends automated reminders via email and/or text. However, we are not responsible for missed appointments due to unread emails, filtered messages, or unsubscribed notifications.

    • By booking an appointment, you agree to our cancellation policy and authorize charges to your credit card or gift card on file in the event of a late cancellation or no-show.

    • Water House Wellness is not responsible for any fees associated with credit card charges related to cancellation fees. Any errors will, of course, be corrected.

    Zero Tolerance for Bullying or Threats

    We understand that life happens and that you may not always be able to attend an appointment. We are happy to answer questions, but our cancellation policy is not negotiable. Any form of harassment, threats, or bullying directed at our staff regarding this policy will not be tolerated.

  • Sign up to “Step In”to have your cancellation fee waived.

    Step In Program: A Flexible Option for Emergencies

    We understand that life happens, and sometimes you may need to cancel at the last minute due to an emergency. If you’ve ever had to pay a cancellation fee and wished there was another way, our Step In Program might be a great solution for you.

    This program is a community-based waitlist designed to help clients avoid cancellation fees by allowing someone else to step in and take their appointment on short notice. In return, participants agree to step in for another community member at least once per year if they’re available.

    How It Works

    1. Sign Up – Complete our quick, 3-question survey to join the Step In list. By signing up, you agree to step in for another client at least once in the next year.

    2. Need to Cancel? – If you need to cancel within the 48-hour window, we will attempt to find someone on the list to take your appointment. If a replacement is found, your cancellation fee will be waived.

    3. Be Available to Step In – When another client cancels last-minute, we may reach out to see if you can take their appointment—sometimes at short notice, other times with a bit more time to plan.

    4. It’s a Win-Win! – You get to help out a fellow community member, and when it's your turn to need a replacement, you’ll have the same courtesy extended to you. Plus, when you step in, you get to treat yourself to a great service!

    Important Notes

    • The spirit of this program is to be a helpful exchange in emergency situations, not a way to bypass our cancellation policy regularly.

    • To remain in the program, we ask that participants step in at least once per year when they are available.

    • Excessive use of the Step In Program may result in removal from the list. Please be mindful and use this option only when truly necessary.

  • Non-Circumvention Policy:

    Purpose:

    This clause aims to prevent customers and employees from establishing direct relationships that could harm the business of Water House Wellness. It also safeguards Water House Wellness from being excluded from the business relationships it has invested significant resources in creating.

    Customer Agreement:

    By becoming a customer of Water House Wellness and utilizing our website, location, and services for treatments, you expressly agree to communicate exclusively with WATER HOUSE WELLNESS and to make all payments for treatments, services, and retail purchases solely through WATER HOUSE WELLNESS.

    Compensation Acknowledgment:

    You acknowledge that the compensation received by Water House Wellness for providing services is derived from our Membership and service fees. In return, you receive substantial value through the relationships established with our providers. Payment to Water House Wellness is only deemed complete when processed through our payment systems.

    Exclusive Payments:

    Throughout your engagement with Water House Wellness’s services, products, events, and facilities, you agree to make all payments exclusively to Water House Wellness for any work originating from a relationship established through Water House Wellness.

    Employee Relationships:

    If a relationship is formed with one of our employees, payments for services derived from that relationship must be made through Water House Wellness for the duration of the employee's employment and for 24 months following the conclusion of their employment. This encompasses all massage, acupuncture, skin care, and therapeutic treatments offered by the employee at Water House Wellness.

    Geographical Exception:

    This agreement applies to any business arrangement between the employee and the client that attempts to bypass payment to Water House Wellness, except in cases where the business arrangement is outside the state of Massachusetts.

    Consequences of Violation:

    Any breach of this agreement is considered a serious violation and may result in the permanent suspension of your Account, accompanied by a conversion fee.

    Employee Transition:

    If a Water House Wellness employee concludes their employment, we will facilitate your transition to another exceptional staff member. If, after 24 months, you wish to establish a direct pay relationship with a former employee, a conversion fee is applicable for goods or services.

    Ongoing Obligations:

    You commit to utilizing Water House Wellness payment processing as the exclusive method for making payments, agreeing not to circumvent this arrangement unless you pay the specified "Conversion Fee."

    Applicability to Business Representatives:

    If you are an employee, agent, or representative of another business using Water House Wellness, this agreement extends to you and others acting on behalf of the business.

    Pre-Existing Relationships:

    This agreement does not apply if you and an employee had a working relationship before meeting at Water House Wellness.

    Prohibited Actions:

    During your engagement with our goods and services, you agree not to:

    Offer, solicit, or accept any offers from Water House employees for transactions outside of Water House Wellness or

    Refer Water House employees to third parties for payment purposes outside of Water House Wellness.

    Notification Requirement:

    You agree to promptly notify Water House Wellness of any suggestions or unsolicited contacts proposing payments outside of Water House Wellness. Additionally, you commit to reporting any breaches or potential breaches of this non-circumvention agreement to kelly@waterhousewellness.com.

    Enforcement:

    Any violation of this section constitutes a material breach of the Terms of Service, leading to potential permanent suspension of your Account and the imposition of the Conversion Fee.

    Gratuity Exception:

    Gratuity or gifts may be directly given to our employees in conjunction with services at Water House Wellness, when making payments for services or upgrades.

    If any provision of this agreement is held to be invalid, illegal, or unenforceable under any applicable law, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired. In such a case, the parties agree to replace the invalid, illegal, or unenforceable provision with a valid, legal, and enforceable provision that most closely achieves the intended economic effect and purpose of the invalid, illegal, or unenforceable provision.

    Legitimate Business Interest Clause:

    Water House Wellness and the customer acknowledge and agree that Water House Wellness has a legitimate business interest in enforcing the non-circumvention agreement. This interest arises from the substantial investments, resources, and efforts expended by Water House Wellness in establishing and maintaining its business relationships with customers and employees. Water House Wellness provides a platform and services that facilitate the development of valuable relationships between customers and employees, which, in turn, contributes to the success and sustainability of Water House Wellness.

    The parties recognize that the protection of these relationships and the prevention of direct engagements between customers and employees outside the established channels are essential to safeguard the ongoing viability and economic interests of Water House Wellness. The restrictions imposed by this agreement are reasonable and necessary to protect these legitimate business interests and to ensure that Water House Wellness continues to thrive as a business.

  • Conversion Fee Explanation:

    In the event that a client expresses interest in establishing a direct business relationship with a Water House employee, the Conversion Fee will apply. This fee allows the client to exit the obligations outlined in the non-circumvention clause with Water House Wellness. The Conversion Fee is a minimum of $1,050 USD or as otherwise specified in this agreement.

    Calculation:

    The conversion fee is calculated at 50% of 18 months of the Water House membership fee for the average service or membership received, or a minimum of $1,050 per relationship, whichever is greater.

    Opt-Out Option:

    You have the option to opt out of the non-circumvention obligations for each Water House Wellness Relationship by paying a Conversion Fee. The fee is a minimum of $1,050 USD for each relationship unless a documented business relationship existed prior to the employee's contract with Water House Wellness.

    Multiple Providers & Modalities:

    For clients with relationships spanning multiple providers and modalities, the Conversion Fee may be calculated differently at the discretion of the business.

    Enforcement:

    If Water House Wellness determines a violation of the non-circumvention clause:

    Your Payment Method may be charged the Conversion Fee (including interest) or an invoice sent (payable within 30 days).

    Your Account may be closed, and your authorization to use our services revoked.

    You may be charged for all losses, costs, and reasonable expenses related to investigating the breach and collecting fees (including attorneys’ fees).

    Non-Refundable Nature:

    The Conversion Fee is not refundable under any circumstances.

    Minimum Fee Guarantee:

    In no event shall the Conversion Fee be discounted below the minimum of $1,050.

  • We follow a Code of Ethics set forth by the American Massage Therapy Association with additions that we ask our clients to agree to comply with in order to receive therapeutic massage and acupuncture. We reserve the right to update and clarify the code of ethics from time to time.

    This Code of Ethics is a summary statement of the standards of conduct that define ethical behavior for the massage therapist as well as our clientelle during the course of or therapeutic relationships.

    Principles of Ethics

    Massage therapists/practitioners shall:

    Demonstrate commitment to provide the highest quality massage therapy/bodywork to those who seek their professional service.

    Acknowledge the inherent worth and individuality of each person by not discriminating or behaving in any prejudicial manner with clients and/or colleagues. Including the federally protected classes: Race, color, creed or religion, national origin or ancestry, sex, age, physical or mental disability, veteran status, genetic information or citizenship. We also ask our practitioners not to discriminate on the basis of gay, lesbian, bisexual, transgender or queer status as we believe these should be protected classes as well.

    Demonstrate professional excellence through regular self-assessment of strengths, limitations, and effectiveness by continued education and training.

    Acknowledge the confidential nature of the professional relationship with clients and respect each client’s right to privacy within the constraints of the law.

    Project a professional image and uphold the highest standards of professionalism. This includes maintaining strict standards of care including working only within the scope of practice, offering care only with consent and maintaining an environment free from harassment or concern for harassment.

    Accept responsibility to do no harm to the physical, mental and emotional well-being of self, clients, and associates.

    Rules of Ethics

    The Rules of Ethics are mandatory and direct specific standards of minimally-acceptable professional conduct for all members of the association. The Rules of Ethics are enforceable for all association members, and any members who violate this Code shall be subject to disciplinary action.

    Massage therapists/practitioners shall:

    Conduct all business and professional activities within their scope of practice and all applicable legal and regulatory requirements.

    Refrain from engaging in any sexual conduct or sexual activities involving their clients in the course of a massage therapy session. This includes stopping a session and concluding work with a client that cannot keep themselves covered during the massage or who does not ensure the ease of the therapist keeping them covered. While we understand that ease exists from person to person in how nude they are with a provider, we do not allow nudity at Water House Wellness. Our providers follow standards of draping and a client’s body must be covered at all time. Our providers may adjust how much the client is covered during the treatment, including all areas of the body, neck, arms, back etc and the client may not expose more of their body without the consent of the provider. It is not ok to undress in front of the provider or be undressed without being draped by the provider. Any concerns that a provider has about keeping a client draped will result in the therapist or the practice asking the client to wear clothing during the massage to ensure coverage.

    Be truthful in advertising and marketing, and refrain from misrepresenting his or her services, charges for services, credentials, training, experience, ability or results.

    Treat all clients with respect.

    Clients / Customers shall:

    Demonstrate respect for the practitioner providing the professional therapeutic service.

    Acknowledge the inherent worth and individuality of each practitioner.

    Demonstrate and conduct themselves in a professional relationship with the practitioner.

    Acknowledge the confidential nature of the professional relationship.

    Acknowledge the financial, emotional and personal boundaries of the relationship including maintaining a non-sexual relationship, protecting the therapists income by paying in full for treatments on time and in a respectful manner, including when the appointment is cancelled with less than 48 hours notice.

    Clients agree to not negotiate the cancellation policy, it’s validity or applicability. The cancellation policy applies in order for Water House to pay employees.

    Accept responsibility for themselves to be on time, professional, and up to date on finances including making and cancelling appointments. It is easy to make or cancel an appointment online, by phone or by email,

    Accept charges as complete for service, time and resources given. Once a gift certificate or membership charge is processed, our agreement is that payment is complete and not to be refunded. In exchange, Water House offers services, retail and gift certificates. Per our online order form for gift certificates: “Gift Certificates are honored for 7 years. Water House Wellness has a 48 hour cancellation policy which also applies when someone presents a gift certificate to hold an appointment. Gift Certificates must be presented at the time of booking or checkout and cannot be applied towards a past charge for a refund. Gift Certificates are transferable, but offers can not be combined with other offers. There are no refunds on gift certificates, but gift certificates can be applied to all future services and retail.”

  • Privacy Policy

    Water House Wellness has created this privacy policy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering, use and dissemination practices for the websites located at waterhousewellness.com and the use and dissemination practices for information collected at Water House Wellness. By using or accessing our websites, or by providing personal information in our location, you agree to the terms of our Privacy Policy.

    Personal and Non-Personal Information We Collect

    Information You Provide:
    When using our websites, receiving services at our location, or making a purchase at our locations, you may choose to or we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information”). Personally identifiable information may include, but is not limited to:

    • Name

    • Email address

    • Mailing/physical address

    • Telephone number

    • Credit card number

    • User name

    • Date of birth

    In connection with our intake forms, assessments, scheduling system, and websites, you might provide other voluntary personal information including, but not limited to:

    • Your allergies

    • Other service preferences

    We collect Personal Information from you when you choose to participate in our offers and programs or when you otherwise provide information directly to us, including when you register with us, schedule an appointment with us, receive a service, purchase products, review products, participate in our interactive features or otherwise interact with us on our websites or in our locations.

    Non-Personal Information:
    We may also collect non-personally identifiable information, such as IP addresses (which identify your device), pages viewed, computer type, screen resolution, operating system version, Internet browser type and version, information collected through cookies, pixel tags, web beacons, and other technologies (“Non-Personal Information”). Because Non-Personal Information does not personally identify you, we may collect, use, and disclose Non-Personal Information for any purpose. Non-Personal Information will be retained only for so long as to fulfill a legitimate business need. At this time, Water House Wellness does not collect this information but may in the future in order to make your experience more personal and appropriate for your treatments and communications.

    Aggregate Information:
    We may aggregate Personal Information so that the aggregated information does not personally identify you or anyone else. In some instances, we may combine Non-Personal Information with Personal Information (such as combining your name with your geographical location). If we do, we treat the combined information as Personal Information.

    You may choose not to provide some of your Personal Information to us, but this may prevent us from providing our services or products to you, or limit our ability to provide you with the level of service that you would otherwise expect from us.

    From time to time, we may use or augment the personal information we have about you with information obtained from other sources, such as public databases, social media platforms, and other third parties.

    When We Share Information with Third Parties

    Our Service Providers:
    We may contract with companies or persons to provide certain services including credit card processing, scheduling software, shipping, data analysis and management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services.
    We confirm that we share customer data with third-party service providers solely to perform services on our behalf, and we obtain consent for such sharing where required by law or by policies such as Google’s EU User Consent Policy governing personalized ads and/or user consent.

    Our Affiliates:
    We may share personal information with a potential affiliate. At this time, Water House Wellness does not have an affiliate.

    Law Enforcement and Courts:
    In certain instances, we may disclose your contact information when required by law or legal process, or if necessary to protect the rights, safety, or property of Water House Wellness or others.

    Advertising and Online Tracking

    We may use third-party servicing technology and service providers to serve ads on our behalf across the Internet and sometimes on our Sites. They may collect information about your visits to our Websites, and your interaction with our products and services. They may also use this information to send you targeted advertisements. This is done through standard technologies like pixel tags.
    Currently Water House Wellness does not use this practice.

    Where required by applicable law, including the European Union’s General Data Protection Regulation (GDPR) and Google’s EU User Consent Policy, we obtain your consent before using or sharing your personal information for personalized advertising. We may share limited personal data (such as device identifiers or IP addresses) with third-party service providers, including Google, to provide services such as analytics or targeted advertising on our behalf.
    You can manage your preferences regarding data collection and personalized ads by adjusting your browser settings, cookie preferences, or using tools such as YourAdChoices.

    Use of Information

    Transactional Purposes:
    We use your Personal Information to:

    • Schedule, confirm, and provide services

    • Communicate with you about products or services

    • Process payments

    • Fulfill orders

    • Personalize your experience

    Marketing and Promotional Purposes:
    We may use your Personal Information to:

    • Send newsletters and direct mail

    • Promote services or products tailored to you

    • Run promotions

    • Manage memberships

    • Allow interaction through our website (e.g., chat features)

    Analytical Purposes:
    We may use other identifying information to analyze trends, preferences, and statistics. (Note: This is not currently in use.)

    Maintenance and Improvement of Services and Website:
    We may use Personal Information to:

    • Maintain website functionality

    • Respond to customer service requests

    • Diagnose and resolve technical issues

    Review and Content Creation:
    We may display content you’ve shared with express permission.

    Security and Fraud Prevention:
    We use Personal Information to detect and prevent fraud, misconduct, or other threats.

    Cookies

    “Cookies” are small amounts of data stored by your browser. We do not store sensitive data like credit cards or passwords in cookies. Most browsers accept cookies by default, but you can disable them in your browser settings. Please note, certain features may not function properly if cookies are disabled.

    We may use cookies for personalization, analytics, and advertising purposes. These include identifying your preferences, helping complete orders, and improving your user experience.

    We use Google Analytics to collect data about how users interact with our website and for ad services. You may opt out via your browser or visit Google Analytics' opt-out page.

    Visiting Third-Party Websites

    Our website may contain links to other sites we don’t control. Please review those sites' privacy policies, as they govern the data you share there.

    Social Sharing

    Some site features allow content sharing via social platforms. Actions you take on social media (like reposting or commenting) are governed by the privacy policy of that platform, not ours.

    Opting Out of Marketing and Transfers; Updating Your Information

    You may opt out of receiving marketing communications or update your contact preferences by emailing:
    📧 waterhousewellnessfrontdesk@gmail.com
    Please include your name, email address, mailing address, and your specific preferences.

    Email opt-out requests are processed within 7 business days. Mail-based requests may take 6–8 weeks.

    Even if you opt out of marketing, we may still contact you for order- or service-related issues.

    Right to Know and Right to Deletion

    You can request:

    • A copy of what data we’ve collected about you in the past 12 months

    • That we delete your personal information

    We may retain your data if:

    • It’s required to complete a transaction

    • It helps prevent fraud

    • It’s needed to comply with the law

    • You still have an active account or membership

    To submit a request, email us at waterhousewellnessfrontdesk@gmail.com and provide at least 3 of the following:

    • Name

    • Phone number

    • Email address

    • Mailing address

    • Last transaction amount (if applicable)

    We may deny a request we cannot verify.

    Protecting Children

    We do not knowingly collect information from anyone under 18. If you're a parent or guardian of a minor who has shared data with us, please email us and we’ll delete that information.

    Policy Changes

    If our Privacy Policy changes, we will update it on our website. The updated policy will apply to all current and past users. We encourage you to review this policy periodically.

    Contact Us

    If you have any questions or want to exercise your rights, please contact us:
    waterhousewellnessfrontdesk@gmail.com
    📞 (339) 707-0476

  • Practice Details: Amma Therapy is rooted in Traditional Chinese Medicine (TCM) and is in essence, a form of Holistic treatment. As such, each treatment plan is developed with consideration of the client’s whole being. It is of utmost value to your treatment to remain open to recommendations, and provide information on all areas of your health discussed in treatment. While not all lines of questioning may seem relevant, they allow me to get a full picture of your health, enabling me to develop the most appropriate and effective treatment protocol. When relevant, your treatment may include nutritional, lifestyle, and herbal recommendations in accordance with TCM. Treatment may also include other modalities such as Cupping Therapy, Gua Sha, or Moxibustion (any alternative modalities will be discussed ahead of time, and are optional.) Amma Therapy is a great way to add to and enhance your wellness, but does not replace the care of a Medical Doctor.

    Confidentiality: For your comfort and protection, names and records are never shared outside of the office without your expressed consent. I am in full compliance with all professional standards of confidentiality, and strive to maintain the integrity of my practice by ensuring respect to client confidentiality. It is of utmost importance to me that all clients are comfortable and can trust this element of my practice.

    Please know that all policies are in place to maintain the integrity of the practice, and to provide you with the best possible treatment. Your well-being is of great importance to me as your practitioner

  • Member terms & agreement ✌❤🙌

    Water House Wellness Membership Terms & Agreement ✌❤🙌

    We’re so glad you’re here! As a member, you receive exclusive benefits, including discounted rates on prepaid treatments each month. Please read the details below to ensure you understand how your membership works.

    Membership Benefits

    ✅ Discounted Monthly Treatments – Members receive a reduced rate on prepaid treatments each month until they cancel. Payments are processed automatically via a credit card on file.

    ✅ Rollover Credits – Unused membership credits roll over to the next month.

    ✅ Discounts on Additional Services & Products

    • $10 off any full-priced treatment (excludes add-ons and facial supplements) when not using a member credit.

    • 10% off gift certificates year-round.

    • 5% off all retail purchases.

    • Ability to gift a friend $10 off their first visit.

    ✅ Additional Perks – We add seasonal bonuses throughout the year!

    Membership Terms

    1. Two-Month Minimum Commitment

    • Memberships require a minimum commitment of two months before cancellation.

    • After two months, you may transition to a series plan instead, with credits that remain valid for 7 years.

    2. Membership Rollover & Sharing

    • Membership credits roll over to the next month if unused.

    • You may share your credits with friends and family.

    3. Freezing Your Membership

    • You may pause your membership for up to three months per year with at least three days' notice before the 1st of the month.

    • During the freeze, you will retain "member status" and access to member benefits.

    • To freeze your membership, email waterhousewellnessfrontdesk@gmail.com.

    4. Monthly Payments & Failed Payments

    • Memberships are charged automatically each month on the 1st (or as close as possible).

    • If a payment fails, we will retry the payment but do not charge a late fee.

    • If we must process a charge on a different credit card, the credit card processing fee incurred from refunding the first card will be applied to the second transaction.

    5. Cancellation Policy

    • To cancel your membership, you must provide written notice via email at least 72 hours before your next billing cycle.

    • You may cancel anytime after the two-month minimum commitment has been met.

    • Email waterhousewellnessfrontdesk@gmail.com to process your cancellation.

    • Without written cancellation, your membership will continue automatically each month.

    6. No Refunds Policy

    ⚠️ Membership payments are non-refundable. ⚠️

    • Once a payment has been drafted, there are no refunds.

    • Unused membership credits can be shared, converted into a gift certificate, or applied to in-store purchases.

    7. Appointment Cancellations & No-Show Policy

    • We require 48 hours' notice for appointment cancellations.

    • You are responsible for keeping track of your scheduled appointments. We send email confirmations, but if you do not receive one, please call us to confirm.

    • If you need to cancel late, we encourage you to find a friend who can take your spot to avoid fees.

    • If you must cancel with short notice, we appreciate prompt payment of the cancellation fee, as this supports our team and ensures fair wages for our providers.

    Upgrading, Downgrading & Adjusting Memberships

    8. Upgrading Membership

    9. Downgrading Membership

    • To adjust or downgrade your membership, please send an email request.

    Membership Value & Gift Certificate Policy

    10. Membership Credits & Discounts

    • Membership credits do not have cash value, are non-refundable, and cannot be combined with other discounts (including gift certificate deals).

    • Gift certificates used for memberships must be purchased at full price – discounted gift certificates cannot be applied toward memberships.

    • If you have unused membership credits and do not plan to use them, we can convert them into a gift certificate for in-store use or other treatments.

    4Pack for Fit™ Terms

    11. 4Pack for Fit™ – Membership Perks & Policies

    • The 4Pack for Fit™ is a commitment to a 4-month series of treatments.

    • The package can be paid in four monthly installments instead of all at once.

    • 4Pack for Fit™ members receive all standard membership perks.

    • Credits never expire and roll over just like standard membership credits.

    Practitioner Rotation Requirement

    • To qualify for the 4Pack discount, you must see at least two different providers during your first 4Pack package.

    • If you purchase an additional 4Pack, you must see 2-4 new practitioners for the discount to apply.

    Thank you for being a part of Water House Wellness! We appreciate your business and are always here to help.

    Warmly,
    Kelly & The Water House Wellness Team

  • Water House Wellness does not have a billing department. Our billing is done at the time of treatment and payment is due at the time of treatment.

    For our members, payment is due on the first of the month for membership, which will then be applied to your treatment at the time of treatment.

    From time to time, we assist in completing a Billing Document Detailed Summary that has a detailed description of your costs and the treatments that have been provided. These documents can be provided for HSA and FSA accounts and from time to time for MVA reimbursement. We do not assist with reimbursement or communicate directly with insurance companies. If information is requested from an insurance company, most likely we will advise them that we do not have a billing department but can give the customer a detailed receipt.

    Your FSA, HSA or insurance provider may have specific rules and procedures related to when you are reimbursed, how you are reimbursed, the timing of the paperwork that you need to submit, which codes are required and in what order. There may be rules and procedures for your FSA, HSA or insurance provider that we are not privy to and do not know to advise.

    Unfortunately, we do not know the rules and procedures or standards for these systems. Please check with your FSA, HSA, employer or insurance provider for the explicit instructions, including the timing of when your invoice is needed and what is required to be included on the invoice including social security number, date of birth, codes and treatment descriptions.

    In the case that you are treating and need a medical reimbursement, we suggest that you have a referral from a PCP. Your insurance company may require the referral, as well as the specific diagnostic and procedural codes that your PCP or other medical provider designates, the amount of time you should treat for and for how many treatments.

    On our end, we can apply procedure codes but do not guarantee that they will be covered by your insurance provider. Each insurance provider covers only specific codes, per insurance plan and may have nuanced rules regarding our services which may change from time to time and we do not have access to knowledge of.

    Additionally, in the case of a motor vehicle accident, we strongly advise both medical and legal care for your situation as Massachusetts personal injury protection laws and insurance company procedures can be confusing.

    It is also important to educate yourself on how the PIP works in Massachusetts and what benefits are obligated to you if you have been in a motor vehicle accident. This information is provided by the state of Massachusetts as well as by law firms. It is standard for a business to have you sign a lien against your settlement when providing services. The lien details the arrangement made with the business for services in the immediate future and payment due.

    Please note that we cannot advise you on legal matters in terms of your insurance claims, liens, invoices or billing needs. Our staff are not trained on the nuance of legal matters and are not attorneys. Please double check any information you receive from any source with your attorney.

    Additionally we do not refund membership charges or gift certificates purchased. If you have made an online purchase in error, please contact us immediately so that we are able to void the charge.

    Lastly, please note that we do charge a small $10 fee in the case of compiling a document that needs to be submitted to an insurance company, attorney, FSA or HSA. This fee covers the time it takes for a desk staff member to manually compile the data. If you need a treatment by treatment receipt without codes or description, that can easily be sent out for free as it’s generated by our appointment system. The compiled invoice is beyond our typical business scope as we do not have a billing department and in the case of invoice requests are stepping out of our typical receipt procedures to provide you with additional documentation in a manner we would not typically provide. We cannot guarantee a turnaround time for the invoice.

    If you do not want to accumulate the $10 documentation fee, we are happy to send you treatment receipts generated by our system at the time of payment.

  • Mobile Messaging Terms and Conditions

    Last updated: 9/1/2023

    Water House Wellness, LLC operates a mobile messaging program. The program is subject to these Mobile Messaging Terms and Conditions (the “Mobile Messaging Terms”). The Program and our collection and use of your personal information is also subject to our Privacy Policy and our general terms of use agreement.

    Signing up, or otherwise agreeing to participate in the Program, you accept and agree to these

    Mobile Messaging Terms and our Privacy Policy and general terms of use

    agreement, if and where applicable.

    1. Program Description: We may send promotional and transactional mobile messages in various formats through the Program. Promotional messages advertise and promote our products and services and may include promotions, specials, other marketing offers, abandoned checkout reminders and other promotional information about staff, events, goods and services. Transactional messages relate to an existing or ongoing transaction and may include order notifications and updates, appointment reminders, and other transaction-related information. Mobile messages may be sent using an automated technology, including an autodialer, automated system, or automatic telephone dialing

    system. Message frequency will vary.

    We, our affiliates, and any third-party service providers may send you messages regarding the foregoing topics or any topic and that such messages and/or calls may be made or placed using different telephone numbers or short codes. We do not charge for mobile messages sent through the Program but you are responsible for any message and data rates imposed by your mobile provider, as standard data and message rates may apply for SMS and MMS alerts.

    2. User Opt-In: By providing your mobile phone number to us, you are voluntarily opting in to the Program and you agree to receive recurring mobile messages from us at the mobile phone number associated with your opt-in, even if such number is registered on any state or federal “Do Not Call” list. You agree that any mobile phone number you provide to us is a valid mobile phone number of which you are the owner or authorized user. If you change your mobile phone number or are no longer the owner or authorized user of the mobile phone number, you agree to promptly notify us at waterhousewellnessfrontdesk@gmail.com.

    Your participation in the Program is not required to make any purchase from us and your participation in the Program is completely voluntary.

    3. User Opt-Out and Support: You may opt-out of the Program at any time. If you wish to opt out of the Program and stop receiving mobile messages from us, or you no longer agree to these Mobile Messaging Terms, reply STOP, QUIT, CANCEL, OPT-OUT, and/or UNSUBSCRIBE to any mobile message from us. You may continue to receive text messages for a short period while we process your request and you may receive a one-time opt-out confirmation message. You understand and agree that the foregoing is the only reasonable method of opting out. For support, reply HELP to any mobile message from us.

    Our mobile messaging platform may not recognize requests that modify the foregoing commands, and you agree that we and our service providers will not be liable for failing to honor requests that do not comply with the requirements in these Mobile Messaging Terms.

    We may also change the telephone number or short code we use to operate the Program and we will notify you of any such change. You acknowledge that any requests sent to a telephone number or short code that has been changed may not be received by us and we will not be responsible for failing to honor a request sent to a telephone number or short code that has been changed.

    4. Disclaimer of Warranty and Liability: The Program is offered on an “as-is” basis and may not be available in all areas, at all times, or on all mobile providers. You agree that neither we nor our service providers will be liable for any failed, delayed, or misdirected delivery of any mobile message or information sent through the Program.

    5. Modifications: We may modify or cancel the Program or any of its features at any time, with or without notice. To the extent permitted by applicable law, we may also modify these Mobile Messaging Terms at any time. Any such modification will take effect when it is posted to our website. You agree to review these Mobile Messaging Terms periodically to ensure that you are aware of any modifications. Your continued participation in the Program will constitute your acceptance of those modifications.